bh999c Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how bh999c ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who visit bh999c.vip or register an account on the Platform. This Policy applies to all data collected through the website, mobile-optimised browser interface, customer support channels, and any other interaction you have with bh999c.

This Policy is an integral part of the bh999c Terms & Conditions. By creating a bh999c account or continuing to use the Platform after the "Last Updated" date shown at the top of this page, you confirm your acceptance of this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform and contact us to close your account.

bh999c primarily serves players located in Bangladesh. Where applicable, we handle personal data with regard to the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

2 Personal Data We Collect

We collect personal data in the following categories:

2.1 Registration Data

When you create a bh999c account, we collect your full legal name, date of birth, username, password (stored in hashed form), contact mobile number, and email address. This data is required to open and maintain your account.

2.2 Identity Verification Data

To comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements, we may collect copies of government-issued identification documents such as your National ID card, passport, or driver's licence, as well as proof of address documents and selfie photographs for liveness verification.

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet ID, bank account last four digits), and transaction timestamps. We do not store full card numbers or full bank account details on our servers — these are tokenised by our payment processor partners.

2.4 Usage and Technical Data

We automatically collect certain technical data when you access the Platform, including IP address, device type, browser type and version, operating system, referring URL, pages visited, time spent on each page, clickstream data, and session duration. This data is collected via server logs and first-party cookies.

2.5 Communications Data

When you contact our support team via email at [email protected], we retain records of your messages, including the content of your queries and our responses. This data is used to resolve your issue, improve service quality, and maintain a record of any dispute-related communications.

2.6 Responsible Gaming Data

Where you use bh999c's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record and store your settings and the date they were applied. This data is treated with heightened sensitivity and is not used for marketing purposes.

3 Legal Basis for Processing

bh999c processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the bh999c Terms & Conditions, including operating your account, processing deposits and withdrawals, and providing access to games.
• Legal obligation: Processing required to comply with applicable anti-money-laundering laws, KYC regulations, and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement — where these interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications (email, SMS) and non-essential analytical cookies, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

4 How We Use Your Personal Data

bh999c uses your personal data strictly for the purposes set out below:

We do not use your personal data for automated individual decision-making that produces significant legal effects, other than fraud scoring during the account registration and withdrawal review processes. You have the right to request human review of any automated decision that affects your account.

5 Data Sharing and Third-Party Disclosure

bh999c does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary to deliver the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Visa, and Mastercard receive the financial data required to execute your transaction. Each payment partner operates under its own privacy policy and security standards.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive anonymised session identifiers to serve game content and calculate outcomes. They do not receive your name, contact details, or financial data.
• Identity verification providers: Third-party KYC service providers receive your identification documents to perform automated and manual verification checks.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics service providers to help us understand platform performance. No personally identifiable information is included in these reports.
• Law enforcement and regulatory authorities: We will disclose personal data when legally required to do so, including in response to a valid court order, warrant, or lawful request from a competent authority in Bangladesh.

All third-party service providers who handle personal data on our behalf are contractually required to maintain data security standards consistent with this Policy and to process data only as instructed by bh999c.

6 Cookies and Tracking Technologies

bh999c uses the following types of cookies and similar technologies on bh999c.vip:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of these cookies while using the Platform.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have applied. These persist between sessions for your convenience.
• Analytical cookies: Help us understand how players navigate the Platform — for example, which game categories are most visited or where players encounter errors. This data is collected in aggregate and used to improve the user experience. You may opt out of analytical cookies by contacting [email protected].

bh999c does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not share cookie data with social media networks or advertising networks.

Most browsers allow you to view, manage, and delete cookies through their settings menus. Please note that disabling strictly necessary cookies may prevent parts of the bh999c Platform from functioning correctly.

7 Data Retention

bh999c retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account and registration data: Retained for the lifetime of your account, plus five (5) years following account closure to satisfy financial record-keeping and AML compliance obligations.
• Transaction records: Retained for seven (7) years from the date of the transaction in accordance with financial regulations.
• Identity verification documents: Retained for five (5) years following account closure, after which they are securely deleted.
• Customer support communications: Retained for three (3) years from the date of the last communication in the support thread.
• Usage and technical data (logs): Retained for ninety (90) days, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent, plus two (2) years following withdrawal of consent as proof of the consent record.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

8 Data Security Measures

bh999c implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser or mobile device and our servers.
• AES-256 encryption at rest for stored personal data including identity documents and financial records.
• Passwords stored exclusively as salted cryptographic hashes — bh999c staff cannot view your password in plain text.
• Role-based access controls (RBAC) ensuring that only authorised personnel with a verified business need can access personal data.
• Regular penetration testing and vulnerability assessments of our platform infrastructure.
• Intrusion detection systems and 24/7 security monitoring.
• Multi-factor authentication (MFA) enforced for all bh999c internal administrative accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, bh999c will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the incident.

9 Your Privacy Rights

As a bh999c Player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request – [Your Username]".

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within thirty (30) days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. We will fulfil this request subject to our legal retention obligations for financial and AML records.
• Right to restrict processing: You may ask us to pause processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data we hold.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to us, to transfer to another service provider where technically feasible.
• Right to object: You may object to processing of your data for marketing purposes or for purposes based on our legitimate interests. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where we process your data based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all verified privacy rights requests within thirty (30) calendar days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

10 Children and Minors

bh999c is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and we require identity documents to confirm age for all withdrawal requests. If we discover that a minor has circumvented these controls and created an account, we will immediately close the account, return any deposited funds to the originating payment method, delete all associated personal data, and — where required by law — report the incident to the relevant authority.

If you believe a minor may have created a bh999c account, please contact us immediately at [email protected].

11 International Data Transfers

bh999c primarily stores and processes data on servers located within or in close proximity to the Bangladesh Standard Time (UTC+6) region. In some cases, data may be transferred to and processed by our technology partners and game content providers whose infrastructure is located in other countries. Where such transfers occur, bh999c ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data security standards equivalent to those described in this Policy.

By using bh999c, you acknowledge that your data may be transferred internationally as described above.

12 Changes to This Privacy Policy

bh999c reserves the right to update this Privacy Policy at any time. When we make material changes — meaning changes that significantly affect how we collect or use your personal data, or your rights in relation to that data — we will notify you by email to your registered contact address at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the bh999c Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13 Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bh999c holds about you, please contact our data team:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Rights Request – [Your Username]"
• Response time: Within 30 calendar days of receipt of a verified request.
• Operating hours: Bangladesh Standard Time (UTC+6), Monday to Sunday.

All privacy-related correspondence must be submitted in English via email. We are unable to process privacy rights requests submitted through in-game chat or social media channels.